Shipping policy
In Store Pickup
- Location: Neue Amberger Str. 54, 92655 Grafenwöhr
- Processing Time: 1 hour
- Pickup Hours: Tue-Fri 11:00-18:00, Sat 10:00-13:00 (Closed Sun-Mon)
- Requirement: Bring proof of purchase & Valid ID
**(CURRENTLY NOT SHIPPING) Shipping Zones
- Z-0: Germany
- Z-1: Czechia, Denmark, Austria, Belgium, Luxembourg, Netherlands
- Z-2: France, Italy, Poland, Slovakia, Slovenia, Sweden, Hungary
- Z-3: Estonia, Finland, Portugal, Latvia, Lithuania, Ireland, UK, Spain
- Z-4: Greece, Norway, Switzerland, Bulgaria, Croatia, Romania
- Z-5: Cyprus, Malta, Hong Kong SAR
- Z-6: Canada, United States
- Z-7: Singapore, Japan
- Z-8: Israel, Malaysia, South Korea, UAE
- Z-9: Australia, New Zealand
- Note: Contact us if your country isn’t listed
Carriers & Services
-
Z-0 to Z-3 (DPD Classic):
- 0-5kg or 5-10kg
- Delivery: 2-8 days (some Saturday delivery)
- Tracking, insured
- Max: 31.5kg, 175cm length, 300cm circumference
-
Z-4 to Z-9 (FedEx International Connect Plus):
- Delivery: 1-4 days (Europe), 4 days (US), 3-5 days (Asia-Pacific/others)
- Door-to-door tracking, insured
- Max: 68kg, 274cm length, 330cm length + girth
Order Processing
- Allow 2 business days for processing and shipping preparation
- You’ll receive an email when your order ships
Import Duties & Taxes
- You’re responsible for any import duties, taxes, or VAT charged upon delivery
- Skitch Gmbh does not cover these fees
Restricted Items
- Batteries, spray paint, spirits, beverages, and vape juice cannot be shipped outside Germany due to safety and legal restrictions
- Explore other products or contact support for alternatives
Damaged Deliveries
- Email support@skitchskateshop.com with your order number and photos of damage
- Handled case-by-case for a fair solution
Contact
- Questions? Reach out at support@skitchskateshop.com
- See our Refunds, Returns & Exchanges Policy for details