Refund policy
In-Store Pickup and Return Policy
How Our Online Store Works (Click & Reserve)
Our website serves as an online catalog where you can browse our inventory and reserve items for in-store pickup. We do not currently ship orders, and no payments are processed through the website. When you place an order online, it simply reserves the item for you. The actual purchase, payment, and handover of the goods take place entirely in person at our physical store in Grafenwöhr.
Voluntary Returns & Exchanges
Because all transactions and payments are finalized in person at our shop, the standard EU 14-day right of withdrawal for online distance selling (Widerrufsrecht) does not apply. You have the opportunity to view and inspect all items before purchasing.
However, we want you to be completely satisfied with your gear. We offer a voluntary return policy for unused items:
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Timeframe: You can return items for an exchange or store credit within 14 days of your in-store purchase.
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Condition: Items must be completely unused, unworn, and in the exact condition you received them. All original packaging must be intact, and all tags must still be attached.
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Proof of Purchase: You must bring your original receipt to the store to process any exchange or store credit.
Non-Returnable Items
For health, hygiene, and safety reasons, we strictly cannot accept returns or exchanges on the following items under our voluntary policy:
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Opened e-liquids, disposable vapes, and pre-filled or refillable pods.
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Used hardware, including tanks, coils, drip tips, and rebuildable products.
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Batteries.
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Clearance items, sale items, and gift cards.
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Custom-assembled skate setups.
Damaged or Defective Goods (Statutory Warranty)
Your purchase is fully protected by German statutory warranty rights (Gewährleistung). If a product you purchased from us has a manufacturing defect or fails under normal, intended use:
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Please bring the defective item and your original receipt to our store.
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We will perform a technical inspection to determine the issue (this may take up to 30 minutes).
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If a defect is confirmed, we will resolve the issue through repair, replacement, or refund in accordance with German law.
Store Location & Contact Information
If you have any questions before reserving an item or need help with a product, please reach out to us or stop by the shop.
Skitch Skate Shop
Neue Amberger Str. 54
92655 Grafenwöhr, Germany
Email: contact@skitchskateshop.com
Phone & WhatsApp: +49 (0) 9641 929 230
Opening Hours:
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Monday, Tuesday, Thursday, Friday: 10:00 – 18:00
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Wednesday & Saturday: 10:00 – 14:00
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Sunday & German Public Holidays: Closed